Economic uncertainty is putting increased pressure on budgets for governments and NGOs. This in turn means a greater focus on accountability of expenditure and an increasing need to demonstrate return on investment.

TNS offers specialised expertise in programme evaluation – in a variety of environments ranging from government service programs in developed countries to donor programs in the developing world.

We use pragmatic approaches (combining qualitative and quantitative techniques) to evaluate the effectiveness, sustainability and community impact of social programs worldwide.

Our specific services include:

  • Development of evaluation frameworks
  • Cost benefit and cost effectiveness analysis
  • Econometric modeling
  • Impact assessment

We also use TRI*M - a world-best monitoring tool with international benchmarking capability - to measure service quality, customer retention, program effectiveness, and organisational reputation.